ORDERING AND POLICIES
Minimum Orders: No minimum order is required.
Payment: We accept Visa, MasterCard, & Discover.
We will also accept personal checks or money orders. The total for these orders should be verified by phone with the shop before sending actual payment. Returned checks will be charged a fee of $30.
On-Line Ordering: You may place your order through our secure on-line shopping cart. If you prefer not to send payment information over the web, you can print a copy of the order from the website and fax it to 410-747-8043 or mail it to:
The Stitching Post
67 Mellor Avenue
Baltimore, Maryland 21228
Privacy: All customer and payment information provided to us is confidential. No information or mailing lists will ever be provided or sold to a third party.
Returns: The following items CANNOT be returned: books, charts, leaflets, chart packs, floss or fibers, fabrics that are cut to a specific size, kits that havebeen opened, and specially ordered items that are not carried in the shop. ALL returns must be authorized and are subject to a 15% restocking fee. They must be made within 10 days of receiving the merchandise and must beaccompanied by a store receipt.
Special Orders: If there is an item you can’t find after searching our website, please e-mail or call us about your request. In the event that it is an item that we don’t normally carry, we will make every effort to find and order it for you. Please remember, special orders are NOT returnable.
Shipping: Most orders will be shipped within 48 hours. If any items are out of stock, we will hold the balance of your order for approximately 14 days to enable us to ship your complete order. If the item(s) has/have not been received by us at that time, we can ship a partial order, with no extra shipping cost to you, or we will contact you for a decision regarding your order. Orders will be shipped first class or priority, based on size, weight, and packaging. Shipping costs will be calculated and displayed when you check out. If the cost is higher than what is actually quoted, you will be contacted prior to charging and sending your order.